Lowongan kerja migas di HESS, exp. Februari 2012

Hess Corporation is a leading global independent energy company, engaged in the exploration and production of crude oil and natural gas, as well as in refining and in marketing refined petroleum products, natural gas, and electricity. Our vision is to maximize shareholder value by enhancing financial performance and providing long-term profitable growth. We attract and motivate highly talented people who embrace their work with a passion to be the best. Hess Corporation has offices in 20 countries across six continents. The company headquarters is in New York City, with key regional headquarters in Houston; London; Kuala Lumpur, Malaysia and Woodbridge, N.J.

Currently we have a position open in our Jakarta office as an IT Service Delivery Analyst (07648)

POSITION SUMMARY

This individual will work with a team of IT personnel responsible for delivering IT Projects across country and may also extend to regional or even global project.

The incumbent along with the IT Service Delivery Team Lead (ITDLT) will be responsible for IT service delivery across the region and ensuring customer satisfaction is maintained and improved.

The individual will oversee performance, availability and reliability of all Windows desktops, blackberry, phones (desk and mobile), printers, digital senders, door access system, office CCTV in the country of support and other operational sites and will also work as part of the wider IT team to help diagnose and resolve any network and/or server issues.

The individual must have a high degree of customer focus and accept ownership of problems. Where a problem cannot be resolved directly it should be coordinated through to successful resolution by calling on other members of the IT support organisation, IBM Service Desk or external resource as required. At all times good communication with the customer should be maintained to ensure they are aware of progress.

The IT Service Delivery Analyst will also assist in the identification and implementation of best practice desktop support. This will include:

• Effective fault tracking procedure using the company helpdesk system
• Sharing of workload across the support team
• Use of remote support technology for locations where no onsite IT support is available
• Sharing of knowledge/information and collaborate with team across the region

ROLES / RESPONSIBILITIES:
• Provide Project Management IT Infrastructure project and business related requirement. • Provide and oversee desktop support in the country or location of first instance support
• Provide first level support for other IT functions in region such as network, voice, server etc. Coordinate callout of more technical resource where required.
• Provide performance, availability and operability of user based equipments such as desktops, laptops, blackberries, phone (desk and mobile), printers and digital senders
• Maintain an ongoing dialogue with the business to identify service delivery issues and improve/maintain customer satisfaction
• Provide reactive problem management and proactive problem analysis
• Provide appropriate problem status reporting to the IT Service Delivery Team Lead
• Change management co-ordination – scheduling of downtime directly with the business
• Work as part of a global IT team to ensure that corporate standards are adhered at all times
• Provide induction of IT best support practices in region, policies and process
• Assist in IT project activity as required – e.g. setup of new operational sites, infrastructure implementation and major software upgrades etc.
• Proactively research and recommend potential improvements to the IT service, toolset and resource to satisfy cost effective operational requirements
• Provide backup support and coordination for regional sites
• Maintain hardware inventory and be directly responsible for the IBM IMAC (install, maintain, add and change) process
• Ensuring all support calls are logged in the helpdesk system and provide monthly analysis of issue trending to the Information System Manager and ITDLT.
• Manage and/or provide coordination for desktop related projects like desktop refresh, office relocation and other IT project implementation
• Provide support for IT systems, voice and data communication at Shorebase, onshore and offshore drilling sites

ESSENTIAL REQUIREMENTS:

EXPERIENCE:
• Bachelor degree in Computer Science or related discipline with an IT focus Appropriate Microsoft Accreditation (desired not essential)
• Minimum 3 year experiences in leading team or department
• Minimum 7 years experience in a direct hands on Desktop IT support role
• Prior experience of having lead or participated in one or more IT related projects
• Significant knowledge/exposure related to IT disciplines such as network and server.

SKILLS / COMPETENCIES:
• Good organizational, prioritising and interpersonal skills
• Good written and spoken communication skills in English
• Has contact with vendors, industry peers, and professional associations to keep informed of existing and evolving industry standards and technologies
• Able to work independently and willing to take project management responsibilities
• Highly motivated and able to work and contribute effectively in a regional team

For more information and to apply online, please visit http://www.hess.com/careers and search E&P Jobs no later than 28 February 2012. Put the number you wish to apply in job number box in search criteria page.

Please note that only shortlisted candidate will be invited for interview.



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